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Refund & returns policy.
How an order is confirmed, what to check when it lands, and how a line that falls short is returned and refunded. The same rules for every account, whether you order on BulkVeg.com, the Android app or WhatsApp.
Last updated 28 September 2026 · applies to every order on BulkVeg.com, the Android app and WhatsApp
- Before 10 PMConfirmed for morning delivery
- CODInspect before you pay
- Prepaid · 2 hoursTo report, with photos
- 5–7 business daysRefund to the original payment method
- Free cancellationUntil the order is dispatched
The policy
Written down, before the first order.
We source fresh vegetables directly from Kalasipalyam APMC market and take every measure to ensure top quality. Issues can still occasionally arise; this is exactly how they are handled.
| Quality | Graded before dispatch. All produce is handpicked at arrival, graded, and packed in leno mesh bags before dispatch. However, we understand that issues can occasionally arise. |
|---|---|
| Order confirmation | Before 10 PM: guaranteed. Orders placed before 10:00 PM are 100% confirmed and guaranteed for morning delivery.Orders placed after 10:00 PM are subject to market availability and will be confirmed on a best-effort basis. In the event of unavailability, you will be notified and a full refund will be processed if payment was made in advance. |
| Prepaid orders | Inspect within 2 hours. For all prepaid orders, customers must inspect the delivered produce within 2 hours of delivery — this is your quality check window. Any claims for damaged, incorrect or substandard produce must be reported within this 2-hour window, via WhatsApp or email to support@bulkveg.com, with photographic evidence.Claims received after the 2-hour window will not be accepted. Acceptance of the delivery without reporting within this period constitutes confirmation that the order was received in satisfactory condition. |
| Cash on delivery | Inspect before you pay. Customers must inspect the produce at the time of delivery, before making payment. Making payment at the time of delivery confirms that the produce has been received in satisfactory condition. No returns or refunds will be accepted after payment has been made for COD orders.A one-time COD charge of ₹500, over and above the standard delivery fee, applies to a customer's first order paid by cash on delivery; every order after that carries no COD charge. |
| Return process | For a valid claim. If a valid claim is accepted within the inspection window, the customer must arrange and bear the cost of returning the product to Shop 147, C Block, Kalasipalyam APMC Yard, Bangalore. Returned items will be inspected upon receipt by our team. |
| Refunds | Returned weight × price per kg. The refund amount will be calculated based on the weight of the returned items at the original purchase price per kilogram. Refunds will be processed within 5–7 business days to the original payment method. |
| Not returnable | Processed, cooked or stored improperly. Items that have been processed, cooked, or stored improperly after delivery are not eligible for return or refund. |
| Cancellations | Free until dispatch. Orders may be cancelled before they are dispatched; once dispatched, cancellations will not be accepted. To cancel an order, contact us immediately at support@bulkveg.com or via WhatsApp.Prepaid orders cancelled before dispatch will receive a full refund within 5–7 business days. |
Report a line
- +91 87922 12266WhatsApp — the order number, the line, and photos of the produce as delivered.
- support@bulkveg.comThe same by email, with the photos attached. Prepaid orders: within 2 hours of delivery.
- +91 98860 77731Call — a person, not a menu.
- Shops 147, 160 and 187, C Block, Kalasipalyam APMC Yard, Bangalore 560002Returns for accepted claims come to Shop 147.
